Refunds & Replacement Policy:
Due to the nature of these personalised products, we are unable to offer a refund or replacement due to incorrect details entered and/or change of mind.
We pride ourselves on quality by taking maximum care that our products are free of manufacturing defects. However, if you do feel something is not right with your order please get in touch with Courtney via email (firstname.lastname@example.org) within 7 days of receiving your purchase to discuss. We will make sure to assess the product and send out a replacement if the claim is found genuine.
To return your product, please mail to the below address and contact us directly to let us know to keep an eye out for the parcel.
PO Box 690
Cronulla NSW 2230
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds or Replacement (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable):
If you haven’t received a refund that is due to you, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
We always recommend measuring around your child's head where a hat would sit. That is, across the forehead and just above the ears.
We have 2 sizes available that both have an adjustable snapback. Keep in mind, the suggested age limits are just a guide. Kids come in all shapes and sizes, and boys tend to have a larger head than girls.