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FAQs

 

Turnaround Times:
We generally take 2 weeks to prepare custom orders PLUS delivery time from Sydney, Australia. If there is a special date you need these for, contact us directly to let us know, and our team will do our best to meet your requirements. 

Turnaround times over Christmas and New Year are slightly longer which will be outlined in each product description prior to checkout.

 

What size is best? 

Check out our size guide here.

We are excited to announce that our NEW RANGE now has sizes to suit babies from 4 months old, all the way to adult! All hats have an adjustable snapback at the back of each hat and are designed to grow with your child.

If your child measures to the larger end of the scale, consider sizing up for longevity purposes. 

To all our returning customers, please note that some sizes have been renamed to better suit each age group.

    What hat colours are available?
    We have a wide variety of colours to suit every personality. Please visit our shop to see full range. As our hats are all custom made, so choose any colour thread for your names - It’s your choice! We also have premium gold & silver metallic threads available which are an additional $5 AUD.

    Here is a break down of which colour hats are available in which sizes.

    TODDLER & JUNIOR SIZES:
    • Black Snapback
    • Charcoal & Black Snapback
    • Navy & Grey Snapback
    • White & Black Snapback
    • Aqua & Grey Snapback
    • Burgundy & Charcoal Snapback
    • Pink Snapback
    • Tan Snapback
    • Sky Blue Snapback
    • Hot Pink & Grey Snapback
    • Tripe Tone Snapback
    NEW YOUTH SIZE:
    • Black Snapback
    • Charcoal & Black Snapback
    • Navy & Grey Snapback
    • Hot Pink & Grey Snapback
    ADULT SIZE:
    • Black Snapback
    • Charcoal & Black Snapback
    • Navy & Grey Snapback

    Delivery Costs & Times:
    We currently have a flat rate of $10 postage within Australia, regardless of how many hats you order and where you are located. All our parcels are dispatched from Sydney via Australia Post. You can check delivery times to your postcode hereExpress Shipping is available at checkout from $14.

    International shipping options to NZ, USA and UK are also available at checkout. 

    To read more info on shipping, check out Shipping Info.

    Do you ship Internationally?
    Yes! If you are located in NZ, USA or UK, please proceed with your online order, we look forward to making these for you. 

    If you are located outside of these countries, please contact us directly for details. 

    What is the maximum number of letters you can have?
    1-8 letters work best. If your name is 10 letters or more, we recommend considering a nickname or first initial instead, otherwise the font size will need to be a fraction smaller.

    Initial hats (with single or double letters) will be embroidered in our jumbo font size.

    Can I just have the first initial?
    Yes of course! We use a jumbo font size when embroidering just the first initial - we think this looks best! 

    All hats just wanting single or double initials will be embroidered in this jumbo font size.

    I am wanting something extra special, what can I add?
    We now offer additional back embroidery on any snapback (+$15 AUD). Popular choices have been to add date of birth ‘SINCE 2020’ which has been a popular choice to then add on the matching adult size hat for the parents. We have also seen nicknames, unique hashtags or even ‘Premiers 2019’ to help celebrate sporting achievements. The options are endless!

    Do you offer other services such as custom logos embroidered on hats?
    Yes, our embroidery machines are capable of a lot more than just kids names. If you are wanting something outside of 'the norm', please email us with your ideas. We can also embroider custom logos on the front of our kids hats. A one-off setup fee is required, plus the cost of the embroidery. 

    My question didn't get answered...
    Thats fine, just send us a quick email - Always happy to help!
    hello@littlesnapbacks.com.au